Acceptance and Contracting Parties
These Terms of Service (“Terms”) form a binding agreement between the person or organization accessing Pro Software (“Customer,” “you,” or “your”) and OSOO India Infotech Private Limited (“Company,” “we,” “us,” or “our”), the provider of the Pro Software service. By registering, subscribing, placing an order, accessing a trial, or using the service, you agree to these Terms and the policies expressly incorporated by reference. If you act for an organization, you represent that you are authorized to bind that organization. If you do not agree, do not use the service. The service is intended for lawful business use by persons with capacity to contract.
Definitions and Service Scope
“Service” means the hosted Pro Software platform, its CRM, contact and lead management, sales pipelines, website and funnel tools, automations, messaging capabilities, AI-enabled functions, dashboards, support interfaces, and any modules actually included in the subscribed plan. “Order” means the checkout, invoice, quotation, order form, or written plan confirmation accepted by the Company. “Customer Data” means data submitted to or processed through the Service by or for Customer. “Third-Party Services” include payment gateways, telephony, WhatsApp/Meta services, email providers, domain hosts, and external AI or integration providers. Feature availability, usage allowances, add-ons, and plan limits depend on the applicable Order and published plan details; marketing examples do not expand purchased entitlements.
Accounts, Authority and Security
You must provide accurate account and billing information, keep it current, and safeguard passwords, API keys, tokens, and administrator access. You are responsible for activities under your accounts except to the extent caused by our breach of applicable obligations. Enable available multifactor authentication, use appropriate role-based permissions, promptly revoke former staff access, and notify us without undue delay of suspected compromise. We may request reasonable verification of identity, authority, or business legitimacy to prevent fraud and misuse.
Subscriptions, Orders and Activation
Subscriptions are supplied for the plan, billing period, seats, usage entitlements, and add-ons stated at checkout or in an accepted Order. Activation may depend on successful payment, account verification, technical provisioning, and acceptance of applicable third-party requirements. Unless expressly stated in the Order, subscriptions do not transfer ownership of software, source code, infrastructure, or third-party accounts. Any implementation, migration, onboarding, managed services, custom development, or training is outside the standard subscription unless separately agreed in writing.
Fees, Taxes and Invoicing
You agree to pay the fees and applicable taxes disclosed before purchase. Indian GST or other applicable taxes may be charged as required by law and reflected on compliant invoices. Payment processing may be performed by independent payment providers subject to their terms. Bank charges, currency conversion costs, usage overages, message charges, and third-party fees are payable only where disclosed in the Order or otherwise agreed. We may change future pricing with advance notice where required; a price change does not retrospectively alter a fully paid committed term unless the applicable Order permits it.
Renewal, Cancellation and Expiry
Whether a subscription renews automatically or requires manual renewal is determined by the checkout disclosures and applicable Order. Where automatic renewal is enabled, the renewal interval, amount or calculation method, and cancellation mechanism must be disclosed before consent is obtained. You may request cancellation through available account controls or our official support/booking channel. Cancellation ordinarily prevents future renewal; it does not automatically reverse charges for a current paid term. On expiry or termination, access may end, and data export or retention is governed by Section 17 and applicable law. Statutory consumer rights remain unaffected.
Refunds and Billing Disputes
Refund eligibility is governed by the Refund Policy presented at purchase and mandatory applicable law. Unless an Order or applicable law provides otherwise, fees for an activated subscription are not automatically refundable merely because the Customer did not use the Service or changed business plans. Duplicate charges, billing errors, unauthorized transactions, and service non-delivery will be reviewed fairly based on evidence and applicable law. Report suspected billing errors promptly through the official support channel, including transaction references but never full card credentials. Any mandatory refund, chargeback, or consumer remedy overrides an inconsistent contractual restriction.
Permitted Use and Prohibited Conduct
Use the Service only for lawful, authorized business activities. You must not conduct fraud, phishing, impersonation, unlawful surveillance, unauthorized data scraping, credential theft, malware distribution, deceptive advertising, harassment, or other illegal activities. Do not reverse engineer or interfere with the Service except where a non-waivable legal right permits it; circumvent plan limits or security measures; overload systems; or resell access without written authorization. We may investigate credible abuse and take proportionate protective action, including rate limits or suspension, consistent with applicable law and these Terms.
WhatsApp, Bulk Messaging and Marketing Consent
WhatsApp marketing, WhatsApp Business Platform/API messaging, bulk campaigns, SMS, email, and calling features may be subject to provider approval, template rules, quality ratings, opt-in requirements, message categories, frequency limits, and separate usage fees. Customer is responsible for obtaining valid recipient permissions, honoring opt-outs, maintaining proof of consent where required, and complying with applicable Indian telecommunications, privacy, consumer-protection, anti-spam, and advertising requirements as well as Meta/WhatsApp and other channel policies. The Service does not authorize unsolicited bulk messages, purchased contact-list spam, bypassing provider restrictions, or guarantees of delivery, account approval, reach, or conversion. The Company may restrict messaging activity that creates material legal, security, or platform risk.
Customer Content, Data Rights and Instructions
Customer retains its rights in Customer Data. Customer grants the Company and its authorized processors a limited right to host, transmit, back up, display, and otherwise process Customer Data only as reasonably necessary to provide, secure, support, and improve the Service within the scope of applicable agreements and law. Customer is responsible for the lawfulness, accuracy, and permissions associated with its data and for providing required notices to its end users. Each party will comply with privacy and data-protection obligations applicable to its role. Where a separate data processing agreement is legally required or agreed, that agreement will govern its subject matter.
Privacy, Security and Data Protection
Personal information is handled under our separately published Privacy Policy and applicable Indian data-protection laws as they come into force and apply. We maintain reasonable administrative, technical, and organizational safeguards appropriate to the service and risk; however, no internet service can promise absolute security. Customers must configure access controls and integrations responsibly, use lawful collection practices, and avoid uploading prohibited sensitive material unless the Service and an applicable agreement expressly support it. Security incidents will be assessed and notifications made as required by applicable law and contractual commitments.
AI Features and Automated Outputs
AI-generated text, recommendations, summaries, workflows, classifications, and other outputs can be inaccurate, incomplete, biased, or unsuitable for particular purposes. Customer must review and validate outputs before sending them to customers or using them for material financial, legal, medical, employment, or other consequential decisions. AI functionality may depend on third-party models and changing availability, safety policies, and usage limits. Customer must not use AI features to produce unlawful, deceptive, discriminatory, infringing, or harmful content. We do not guarantee that AI outputs are unique, error-free, or fit for any regulated decision.
Websites, Funnels, Domains and Published Materials
Customer is responsible for content, claims, pricing, disclosures, cookies, lead forms, intellectual-property permissions, and legal notices on websites, landing pages, funnels, and campaigns it publishes through the Service. Domain registration, hosting, DNS, certificates, and third-party content may have separate terms, fees, and renewal schedules. We may remove or restrict content following credible legal complaints or material policy violations, subject to applicable law. Customer should keep independent copies of critical website assets and records.
Third-Party Services and Integrations
Third-party services are operated independently and may impose separate contracts, verification requirements, prices, API quotas, outages, geographic restrictions, and acceptable-use policies. Integration availability can change when a provider modifies or withdraws its API or access terms. The Company is not responsible for third-party acts outside its reasonable control, but this does not exclude responsibility that applicable law makes non-excludable. Customers authorize data sharing with connected services only to the extent necessary for the integrations they enable.
Service Availability, Changes and Support
We aim to operate the Service reliably and may perform maintenance, security updates, and feature improvements. Unless a separately signed service-level agreement applies, no specific uptime percentage, uninterrupted operation, response time, or business outcome is guaranteed. We may change or retire features for security, legal, technical, or commercial reasons; for material adverse changes to paid core functionality, we will provide notice and remedies where required by the Order or applicable law. Support channels, hours, response commitments, and included assistance are those stated in the relevant plan or written support agreement.
Intellectual Property and Limited License
The Company and its licensors retain all rights in the Pro Software brand, platform, software, documentation, designs, interfaces, and related intellectual property, excluding Customer Data and third-party materials. During an active subscription, Customer receives a limited, non-exclusive, non-transferable right to access and use the Service for its internal authorized business purposes within the purchased plan. No source-code license, trademark right, or right to create derivative commercial services is granted except by express written agreement. Feedback may be used to improve the Service without disclosing confidential Customer Data.
Data Export, Retention and Deletion
Customer should maintain independent backups and periodically export critical records where export functionality is available. After subscription expiry or termination, data access, export windows, retention periods, and deletion processes are governed by the applicable plan, Privacy Policy, written data processing terms, and legal retention obligations. We may preserve records where required for taxation, fraud prevention, litigation holds, or compliance. We do not promise perpetual storage or recovery after an account is lawfully deleted. Customers should request necessary exports before termination wherever practical.
Confidentiality
Each party will protect the other party’s non-public confidential information using reasonable care and use it only for authorized contractual purposes. Confidential information does not include information lawfully public, independently developed without misuse, rightfully received from another source, or required to be disclosed by law. Required disclosures will be limited to the extent legally permissible, and notice will be provided where lawful and practicable. This clause does not prevent lawful regulatory cooperation or the exercise of statutory rights.
Suspension and Termination
We may suspend access where reasonably necessary to address non-payment after applicable notice, credible fraud, unlawful messaging, security threats, third-party platform restrictions, or material breach. Where feasible and safe, we will give notice and an opportunity to remedy. Either party may terminate for material breach not cured within a reasonable notified period, subject to the applicable Order. Immediate action may be necessary for serious unlawful conduct or urgent security threats. Accrued payment obligations and provisions intended to survive termination remain effective to the extent lawful.
Warranties and Disclaimers
Each party represents that it has authority to enter into the agreement. Except for express commitments in an applicable Order and warranties that cannot lawfully be excluded, the Service is provided on an “as available” basis without guarantees of uninterrupted access, specific revenue, lead volume, marketing results, search ranking, WhatsApp approval, or compatibility with every third-party system. Nothing in these Terms excludes mandatory warranties, statutory remedies, or rights under applicable Indian law.
Limitation of Liability
To the maximum extent permitted by applicable law, neither party is liable for indirect, special, incidental, or consequential losses such as lost profits or business opportunities arising from the Service, except where such exclusion is unlawful. Subject to non-excludable liabilities, the Company’s aggregate contractual liability for claims relating to the Service will not exceed the fees actually paid by Customer for the affected Service during the twelve months immediately preceding the event giving rise to the claim. This limit does not apply where prohibited by law, and it does not limit liability for fraud, wilful misconduct, or other liability that cannot legally be limited. These limitations allocate commercial risk and should be reviewed with legal counsel before adoption.
Customer Indemnification
To the extent permitted by law, Customer will defend and indemnify the Company against third-party claims, reasonable costs, and liabilities arising from Customer’s unlawful content, unauthorized contact lists, privacy or intellectual-property violations, fraudulent campaigns, or material misuse of the Service, except to the extent caused by the Company’s own breach, negligence, or unlawful acts. The Company will provide reasonable notice and cooperation, and Customer may not agree to a settlement imposing obligations on the Company without prior written consent. Mandatory legal rights and procedural protections remain unaffected.
Company, Directors, Officers and Shareholders
The contracting service provider is OSOO India Infotech Private Limited, a separate legal entity. To the extent permitted by applicable law, contractual claims relating solely to these Terms should be brought against the Company rather than against its shareholders, directors, officers, employees, or agents in their personal capacity solely because of their role or shareholding. Nothing here excludes personal liability arising from fraud, personal guarantees, statutory duties, wrongful acts, or any other circumstance in which applicable law imposes personal responsibility. No provision is intended to prevent lawful claims or regulatory action.
Compliance with Laws and Customer Responsibilities
Customer must comply with all laws applicable to its operations, communications, data collection, consumer transactions, advertising, and industry-specific activities. The Service is a software tool, not a substitute for legal, tax, accounting, financial, or regulatory advice. Customer is responsible for its own business licenses, tax filings, records, consent mechanisms, and required customer-facing notices. We may request reasonable information necessary for compliance with law, sanctions, fraud controls, or third-party service obligations.
Notices and Electronic Communications
You consent to receive operational and contractual notices electronically through your registered account, verified email address, in-product notices, or other lawful channels. We may use these channels for payment notices, security updates, service changes, and legal communications, subject to applicable consent rules for promotional messages. Customers should keep contact details current. Formal legal notices should be sent using the Company’s verified registered-office and official contact information as published in its current corporate records or communicated in an executed agreement.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India, without prejudice to mandatory consumer-protection, privacy, and other non-waivable rights. Parties should first attempt good-faith resolution through the Company’s official support channel. Subject to mandatory jurisdiction and venue requirements under applicable law, courts having competent jurisdiction over the Company’s verified registered office in India will have jurisdiction. The Company should confirm its registered-office jurisdiction with Indian counsel before publishing any more specific court or arbitration clause.
Changes to These Terms
We may update these Terms to reflect legal requirements, security needs, product changes, or business operations. The current version and effective date will be published on this page. Material changes affecting existing subscribers will be communicated in advance where required by law or contract. Continued use after a lawfully notified effective date may constitute acceptance where legally valid; otherwise any required express consent will be obtained. Earlier accrued rights and non-waivable protections are preserved.
Entire Agreement, Severability and Assignment
These Terms, the applicable Order, and policies expressly incorporated by reference form the agreement for the Service. If there is a conflict, a signed negotiated Order controls for its specific subject matter unless mandatory law requires otherwise. If a provision is unenforceable, the remaining provisions continue to the extent permitted. A delay in enforcing a right is not a waiver. Customer may not transfer its subscription without our consent, not to be unreasonably withheld where applicable law requires; the Company may assign the agreement in a lawful business reorganization with required notice and protection of Customer rights.
Contact, Grievances and Support
For subscription questions, billing disputes, privacy requests, compliance concerns, or legal notices, use the official contact methods published on osooinfotech.com or your account dashboard. The Book a Demo / Contact page provides an appointment request channel; it should not be assumed to replace a legally required grievance-officer contact or statutory notice address. The Company should publish any grievance-officer details, registered-office address, and other mandatory disclosures required by applicable Indian law before this policy is put into production.
Questions about these Terms?
For subscription support, billing questions, or a consultation with our team, visit the official Contact & Book a Demo page. You can also return to the Pro Software homepage .