Refund & Cancellation Policy

Purpose and applicability

This Refund & Cancellation Policy applies to Pro Software subscription orders supplied by OSOO India Infotech Private Limited, unless a signed order form, mandatory consumer law or an expressly stated promotional offer provides otherwise.

Subscription purchase and order confirmation

Before paying, customers should review the selected plan, features, billing interval, total amount, taxes, renewal terms and any usage-based or third-party charges shown at checkout or in the accepted order. Keep the receipt and order reference.

Activation and access

A subscription generally becomes available after successful payment confirmation and account provisioning. Some integrations, verification steps and optional implementation services may require additional setup. An account created does not mean every third-party feature is immediately enabled.

Renewal and recurring billing

A subscription renews automatically only where recurring billing has been clearly disclosed and validly authorized. The billing frequency and amount are those stated in the order, subject to communicated changes and applicable law.

How to cancel

Customers may request cancellation through the available account billing controls or the official support/contact channel. Cancellation requests should identify the registered account and subscription. Where a payment mandate exists, customers should also verify its status with the payment provider.

Effect of cancellation

Unless the applicable order states otherwise, cancellation stops future renewal but does not necessarily end already-paid access immediately. Customers remain responsible for authorized charges incurred before the effective cancellation date. Export important data before access expires.

Refund eligibility

Refund requests are assessed against the accepted plan terms, representations made at purchase, service-delivery facts, applicable law and any written refund commitment. We do not state a universal no-refund rule or promise an automatic refund window without an approved company policy.

Duplicate payments and billing mistakes

Report duplicate debits, incorrect amounts, unauthorized charges or missing activation promptly with transaction references. Verified errors will be investigated and corrected or refunded as legally required and consistent with payment-provider processes.

Service interruption and non-delivery

If a paid service was not provided as promised, customers may request investigation and an appropriate remedy. Statutory consumer rights and mandatory remedies are not waived by this policy.

Plan upgrades and downgrades

Plan changes, prorations, credits and effective dates depend on the options presented during the change or the accepted written order. Do not assume an automatic cash refund for unused portions unless expressly offered or required by law.

Add-ons and third-party charges

WhatsApp messaging fees, telecom charges, domains, third-party subscriptions, transaction fees and implementation work may have distinct billing and refund terms. These should be disclosed separately when sold.

Taxes and payment reversals

Tax adjustments and credit notes, where applicable, follow Indian tax rules and valid transaction documentation. Refund settlement time depends partly on payment gateways and banks; no fixed settlement period is promised here.

Chargebacks and disputes

Contact support first where practicable so billing records can be reviewed. Fraudulent chargebacks, false disputes or misuse may lead to lawful account restrictions; genuine consumer dispute rights remain unaffected.

Refund request information

Provide the registered email or account identifier, invoice or transaction reference, payment date, amount, reason and relevant evidence. Never send card passwords, OTPs or full payment-card details.

Decision and communication

The company will review reasonable evidence, provide a response through an available official channel and communicate any approved remedy. Specific service-level response deadlines should be published only after operational approval.

Customer data after cancellation

Account export, access expiry, backup retention and deletion are addressed in the Subscription Agreement and Privacy Policy. Cancelling payment does not automatically delete all legally retained records.

Mandatory rights and policy changes

Nothing here excludes rights or remedies that cannot lawfully be excluded. Material policy changes should be communicated appropriately and should not retroactively remove vested rights.

Billing and refund contact

Use https://osooinfotech.com/book-a-demo to reach the team until an independently verified billing-support email is approved and published. Include only non-sensitive transaction identifiers in the initial request.

Contact and legal correspondence

Pro Software is provided by OSOO India Infotech Private Limited . For general inquiries and appointment requests, visit osooinfotech.com/book-a-demo . Registered-office address, dedicated policy contact email, designated grievance officer and company registration numbers must be confirmed from official company records before publication. The phone number previously shown in the booking setup is +91 94416 44199 ; confirm it is approved for public policy inquiries before deploying.

These policy drafts should be reviewed and approved by qualified Indian legal counsel and the company’s authorized management. Mandatory rights under applicable law prevail over inconsistent wording.