Privacy Policy

Scope and responsible organization

This Privacy Policy describes personal information processed through the Pro Software website, demo bookings, subscription checkout, support channels and cloud business management platform operated by OSOO India Infotech Private Limited. It distinguishes information we handle for our own purposes from customer-controlled records stored in customer workspaces.

Information collected directly

Depending on your interaction, we may collect name, business name, role, email address, telephone number, login credentials in protected form, billing and tax details, subscription choices, support requests, meeting bookings, and communications you voluntarily submit. We do not require every category for every service.

Account and technical information

When you access the service, technical records may include IP address, device and browser information, login timestamps, approximate location derived from network data, diagnostic events, security logs, feature usage and cookie identifiers. Collection depends on the technologies actually deployed.

Customer workspace information

Customers may upload leads, contacts, campaign data, website forms, pipelines, messages, files and automation records. The customer determines the lawful purposes, notices, permissions and content of that information. Pro Software processes it to deliver the subscribed functionality and on documented instructions, subject to applicable law and third-party integration terms.

Purposes of processing

We use information to create and secure accounts, provide subscriptions, verify transactions, manage bookings, deliver requested communications, operate integrations, troubleshoot errors, prevent abuse, meet tax and accounting requirements, respond to lawful requests, and improve reliability. Optional marketing is subject to applicable permissions and opt-out rights.

Legal basis and consent

Where consent is required, we seek valid, informed permission for the stated purpose and provide an appropriate method to withdraw it. Other processing may be permitted or required under applicable law. Withdrawal may limit features dependent on the relevant information, without affecting earlier lawful processing.

Communications and marketing preferences

Service notices, payment receipts, authentication messages and important account notifications are distinct from promotional communications. Marketing preferences can be changed using an available unsubscribe facility or by contacting the company. Customers sending messages to their own contacts must obtain required permissions independently.

Cookies and similar technologies

Cookies and comparable storage may support login sessions, preferences, fraud prevention, analytics and optional marketing tools. Refer to our separate Cookies Policy for categories, choices and browser controls. Actual cookie deployment should be audited before publication of this policy.

Payment processing

Payments may be handled by external payment providers. We may receive payment status, transaction reference, amount, invoice details and limited billing metadata; full card credentials are ordinarily handled by the payment processor, subject to its own terms and privacy practices.

Sharing with service providers

Information may be shared with contracted hosting, communications, analytics, customer support, payment, authentication, AI and infrastructure vendors only as reasonably necessary for the relevant function and subject to appropriate contractual and legal safeguards. We do not claim a fixed list of vendors where integrations can vary by customer.

Third-party integrations

Connections to WhatsApp, email providers, calendars, payment gateways, social networks and other third-party services may transfer information according to the permissions you grant and the provider’s own terms. Customers should review each provider’s privacy disclosures before activating integrations.

AI-assisted features

AI-enabled tools may process prompts, customer-selected records and generated outputs to provide requested functions. Avoid entering sensitive information unless necessary and authorized. Outputs can be inaccurate and should be reviewed before external use or important decisions. Any vendor-specific model-training promises must be confirmed in the relevant contract.

Cross-border processing

Hosting or service vendors may process data outside the customer’s location. Any cross-border processing will be handled subject to applicable legal restrictions and contractual safeguards. Specific data residency should not be assumed unless expressly agreed in writing.

Retention and deletion

We retain account and transaction records for legitimate operational and legal needs and customer workspace records according to service functionality, plan terms, customer instructions and applicable law. Following closure, access and deletion schedules may vary with backups, disputes and mandatory retention. Request an export before cancelling.

Security safeguards

We aim to apply proportionate organizational and technical controls, access restrictions, monitoring and incident response practices. No internet-based service can promise absolute security. See our Security page for shared responsibilities and responsible reporting.

Your privacy rights

Subject to applicable law and verification, individuals may request information about processing, correction, updating, erasure, withdrawal of consent or grievance handling where those rights apply. Requests concerning data held by a customer organization may need to be directed first to that organization.

Children and vulnerable individuals

The service is intended for authorized business users. Customers must not use it to process children’s personal data without meeting any additional legal obligations. Where relevant, verified parental consent and restrictions on tracking or targeted advertising may apply.

Data incidents and notification

We assess suspected personal-data incidents and take appropriate containment, investigation and notification measures where required by applicable law. Customers must promptly report suspicious access and cooperate in incident response.

Government and legal requests

We may preserve or disclose information where legally required, pursuant to valid process, or to protect lawful rights and safety, with notice when appropriate and legally permitted.

Policy changes and contact

We may revise this policy to reflect services or legal requirements, indicating an updated effective date. Privacy and grievance requests can be initiated through our contact/appointment page until a dedicated verified privacy email and grievance-officer contact are published.

Contact and legal correspondence

Pro Software is provided by OSOO India Infotech Private Limited . For general inquiries and appointment requests, visit osooinfotech.com/book-a-demo . Registered-office address, dedicated policy contact email, designated grievance officer and company registration numbers must be confirmed from official company records before publication. The phone number previously shown in the booking setup is +91 94416 44199 ; confirm it is approved for public policy inquiries before deploying.

These policy drafts should be reviewed and approved by qualified Indian legal counsel and the company’s authorized management. Mandatory rights under applicable law prevail over inconsistent wording.